Terms & Conditions

1. TERMS OF USE:

1.1  This website is operated by SmagaPaperwood, Smaga Monika Smaga, Pęperzyn 62, 89-410 Pęperzyn. VAT ID PL8431564504.
Throughout the site, the terms “we”, “us” and “our” refer to SmagaPaperwood.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by our Terms and Conditions and policies.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

 

2. DIGITAL DOWNLOADS

BY PURCHASING AND DOWNLOADING OUR PDF TEMPLATES YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS OF USE:

1. The files are protected by copyright and are not to be shared or distributed in any way.
2. The templates and completed sculptures and masks are for personal use only.
3. You will not use The templates and completed sculptures and masks for commercial purposes without our consent.
4. Selling items made from our templates and designs is prohibited.
 

3. PHYSICAL PRODUCTS

If you wish a different colour or type of the product, please contact us before making the purchase.
If you would like further clarification on any item, if there is something that you are not sure of, please ask before making your
purchase. We’re more than willing to answer questions about anything in the shop.

4. SHIPPING

1. All digital products are delivered in the form of a downloadable PDF and SVG (if available). You will be sent a link to the download screen.

If you have problems with your download please contact as by e-mail at biuro@smagaprojektanci.pl 

2. All physical products are shipped using a tracked UPS, DHL or FedEx service.

Once your order is dispatched you will be notified via e-mail.
We will send orders within 1-3 working days.
 

ESTIMATED DELIVERY FOR STANDARD SHIPPING:

Europe: 3 – 6 working days
North America: 6 – 10 working days
Canada: 6 – 10 working days
Australia, New Zealand : 6 – 10 working days

If you have any questions or problems regarding your order, please don’t hesitate to contact us.
 

4. RETURNS AND REFUNDS

 

 
4.1 Refunds on digital goods

Because of the nature of the digital products it is not possible to return the product, therefore we can not offer a refund after your file has been
downloaded.

However, we want you to be fully satisfied and happy with your purchase. If you are having any problem with the file, please contact
us at biuro@smagaprojektanci.pl

4.2 Returns of physical products
Any requests for returns must be received within 14 business days of the package delivery date.

Buyers based in EU member countries have the right to return an item within 14 days of receiving the item.
This right does not extend to custom-made products and digital content, including artwork and patterns.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

All returned items must be in NEW and UNUSED original condition.

To return your product, you should mail your product to the return address on the packaging.
If this is unclear please contact us at biuro@smagaprojektanci.pl

Shipping charges will not be refunded.
The buyer is responsible for all return shipping charges and all transaction fees incurred.

Custom made items can only be returned if faulty.

Please consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

4.3 Refunds (if applicable)

Once your return is received, we will send you an email to notify you that we have received your returned item.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to the original method of
payment, within a certain amount of days.

4.4 Exchanges (if applicable)

If you need to exchange your item, send us an email at biuro@smagaprojektanci.pl

 

5. DAMAGES (WARRANTY)

 

We put every effort to make solid and reliable products. We give 2 year warranty for manufacturing defect.

Although we cannot be held liable for any general or specific indirect
damage, of any kind, suffered by the buyer, if anything happen to your
item please contact us at biuro@smagaprojektanci.pl. We are more than willing to help you.

 

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